PRIVACY POLICY

Effective Date: July 26, 2026
Last Updated: July 26, 2026

Nautora Jewelry Company respects your privacy and is committed to explaining clearly how we collect, use and disclose information.

This Privacy Policy applies to Nautora.com and related communications, purchases, customer-service interactions and services provided by Nautora Jewelry Company.

Nautora.com is operated by Starcraft LLC, doing business as Nautora Jewelry Company. In this Privacy Policy, “Nautora,” “we,” “us” and “our” refer to Nautora Jewelry Company and the legal entity operating Nautora.com.

By using Nautora.com or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Nautora.

Information You Provide Directly

We may collect information you provide when you:

• Place an order.
• Create or update an account.
• Contact customer service.
• Request a return, repair or warranty service.
• Subscribe to marketing communications.
• Submit a product review.
• Participate in a promotion.
• Communicate with us through email, forms or social media.

This information may include:

• First and last name.
• Billing and shipping address.
• Email address.
• Telephone number.
• Account username and password.
• Order and transaction information.
• Products viewed, purchased or returned.
• Gift-recipient information.
• Product-review content.
• Photographs or other content you voluntarily submit.
• Customer-service communications.
• Repair and warranty information.
• Marketing preferences.
• Any other information you voluntarily provide.

Please do not send us sensitive personal information that is not necessary for your order or request.

Payment Information

Payments are processed through third-party payment processors and financial institutions.

Depending on the payment method used, a payment provider may collect:

• Credit or debit card information.
• Billing address.
• Bank or payment-account information.
• Authentication and fraud-prevention information.

Nautora generally receives transaction details such as payment status, transaction identifiers, billing information and limited payment-card details. We do not need your complete payment-card information to provide routine customer service.

Payment providers process information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit Nautora.com, we and our service providers may automatically collect information such as:

• Internet Protocol address.
• Browser type.
• Device type.
• Operating system.
• Approximate location based on IP address.
• Referring website or advertisement.
• Pages and products viewed.
• Search terms used on the website.
• Links and buttons selected.
• Date and time of visits.
• Time spent on pages.
• Shopping-cart activity.
• Checkout activity.
• Device identifiers.
• Cookie and similar technology identifiers.
• Website errors and performance information.

This information may be collected through cookies, pixels, tags, local storage, server logs and similar technologies.

Information From Other Sources

We may receive information from third parties such as:

• Shift4Shop and other website-platform providers.
• Payment processors.
• Shipping carriers.
• Fraud-prevention and security services.
• Google services.
• Meta, Facebook and Instagram.
• YouTube.
• Customer-review platforms.
• Email-marketing providers.
• Advertising and analytics providers.
• Social-media platforms.
• Publicly available sources.

The information received depends on your settings, interactions and the third party’s privacy practices.

2. How We Use Information

We may use personal information to:

• Process and fulfill orders.
• Verify payment.
• Provide order confirmations and shipping updates.
• Deliver products.
• Create and manage customer accounts.
• Process returns, refunds, exchanges, repairs and warranty claims.
• Respond to customer-service requests.
• Communicate about products, orders or policies.
• Detect and prevent fraud, unauthorized transactions and misuse.
• Protect Nautora, our customers and our website.
• Maintain and improve Nautora.com.
• Analyze website traffic and customer behavior.
• Understand which products and marketing efforts are effective.
• Personalize website content and product recommendations.
• Display and manage customer reviews.
• Send marketing communications where permitted.
• Measure and improve advertising.
• Maintain business, tax, accounting and legal records.
• Enforce our Terms and Conditions.
• Comply with legal obligations.
• Establish, exercise or defend legal claims.
• Carry out another purpose disclosed when information is collected.

We may use information that has been aggregated or deidentified for lawful business purposes. We will not attempt to reidentify properly deidentified information unless permitted by law.

3. Cookies and Similar Technologies

Nautora.com and our service providers may use cookies, pixels, tags, scripts, local storage and similar technologies.

These technologies may be used to:

• Keep the website functioning.
• Remember shopping-cart contents.
• Maintain account sessions.
• Remember preferences.
• Prevent fraud and improve security.
• Measure website performance.
• Understand visitor activity.
• Measure advertising results.
• Provide relevant advertising.
• Determine whether an advertisement led to a visit or purchase.

Types of Cookies

Essential cookies support website functions such as account access, shopping carts, checkout, security and fraud prevention.

Preference cookies remember selections such as account, display or shopping preferences.

Analytics cookies help us understand website traffic, product interest, navigation and performance.

Advertising cookies and pixels may help us measure advertisements, create audiences and show advertisements based on browsing activity.

Disabling certain cookies may prevent parts of Nautora.com from functioning properly.

You can usually manage cookies through your browser settings. Deleting cookies may remove saved preferences and shopping-cart information.

Where available, Nautora may also provide a cookie-preference or privacy-choice tool on the website.

4. Analytics and Advertising

We may use third-party analytics and advertising services, including services provided by Google and Meta.

These services may collect information about your activity on Nautora.com and, depending on the service and your settings, activity on other websites or applications.

The information may be used to:

• Measure website visits.
• Analyze customer activity.
• Attribute sales or visits to advertising.
• Measure advertising effectiveness.
• Create advertising audiences.
• Limit repeated advertising.
• Display advertisements that may be more relevant to your interests.

Third-party providers may use cookies, pixels, device identifiers and similar technologies according to their own privacy policies.

You may be able to limit personalized advertising through:

• Your browser settings.
• Your device privacy settings.
• Google advertising settings.
• Meta advertising settings.
• Industry advertising opt-out tools.
• A privacy-choice or cookie tool provided on Nautora.com.

Nautora does not control every cookie or tracking technology placed by third-party services.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients.

Website and Technology Providers

We may disclose information to companies that host, operate, secure, maintain or support Nautora.com, including our ecommerce-platform provider.

Payment Processors

We disclose transaction and payment-related information to payment processors, banks and financial institutions to authorize and complete payments, issue refunds and prevent fraud.

Shipping and Fulfillment Providers

We disclose names, delivery addresses, contact information and order details to shipping carriers and fulfillment providers as necessary to deliver orders and handle delivery issues.

Customer-Service Providers

We may disclose information to providers that assist with email, customer service, returns, repairs, warranties, reviews and communications.

Analytics and Advertising Providers

We may disclose or make available identifiers, website activity, device information and transaction-related information to analytics and advertising providers.

Depending on the technology used and the law that applies, some disclosures for targeted or cross-context behavioral advertising may be considered “sharing” or a “sale” of personal information, even when no money is exchanged for the information.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, consultants and other professional advisers when reasonably necessary.

Government and Legal Recipients

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, court order or legal process.
• Respond to a lawful government request.
• Protect the rights, safety or property of Nautora, our customers or others.
• Investigate fraud, security incidents or illegal activity.
• Enforce our agreements and policies.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, transfer of the Nautora business, bankruptcy or similar transaction.

Any recipient would be permitted to use the information only as allowed by applicable law and the governing agreements.

With Your Direction or Consent

We may disclose information when you direct us to do so or give us permission.

For example, if you provide another person’s shipping address for a gift, we will use that information to deliver the order.

6. Sale and Sharing of Personal Information

Nautora does not sell customer names, mailing addresses, email addresses or payment information to data brokers for money.

However, some analytics, advertising and social-media technologies may collect or receive online identifiers and website-activity information. Under certain state privacy laws, these disclosures may be classified as a “sale,” “sharing” or use for targeted advertising.

Where required by applicable law, eligible consumers may request to opt out of:

• The sale of personal information.
• The sharing of personal information for cross-context behavioral advertising.
• The processing of personal information for targeted advertising.

Privacy requests may be submitted using the methods described in the “Your Privacy Rights” section below.

Nautora does not knowingly sell or share the personal information of consumers under 16 years old.

7. Email and Marketing Communications

We may use your email address to send:

• Order confirmations.
• Shipping notices.
• Customer-service messages.
• Return or warranty communications.
• Account or security notices.
• Product announcements.
• Special offers or promotional messages.

Transactional and service messages are necessary to process an order or respond to a request and may continue even when you opt out of promotional email.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Please allow a reasonable period for an unsubscribe request to be processed. We may retain limited information necessary to maintain an unsubscribe or suppression record.

We do not require you to agree to promotional email as a condition of completing an ordinary purchase.

8. Customer Reviews and Submitted Content

When you submit a product review, photograph, comment or other content, some information may be displayed publicly.

Publicly displayed information may include:

• Your chosen display name.
• Review rating.
• Review text.
• Submitted photographs.
• Product purchased.
• Date of the review.

Do not include information in a public review that you do not want other people to see.

We may use submitted content as described in our Terms and Conditions.

9. Social Media and Third-Party Content

Nautora may maintain pages or accounts on Facebook, Instagram, YouTube and other social-media services.

When you interact with Nautora through a third-party platform, that platform may collect information about the interaction and may provide certain information to Nautora.

Social-media platforms control their own data practices. Review the privacy settings and privacy policy of each service you use.

Nautora.com may display third-party content, videos, plugins, buttons or links. Third parties may collect information when their content loads or when you interact with it.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to:

• Complete transactions.
• Maintain customer accounts.
• Provide customer service.
• Process returns and warranty claims.
• Maintain tax and accounting records.
• Prevent fraud and abuse.
• Resolve disputes.
• Enforce agreements.
• Meet legal and regulatory requirements.

Retention periods vary depending on the type of information and the reason it was collected.

For example, order and transaction records may be retained longer than shopping-cart or routine analytics information because they may be needed for tax, accounting, warranty, fraud-prevention and legal purposes.

When information is no longer reasonably necessary, we may delete, deidentify or securely dispose of it, subject to technical and legal limitations.

11. Data Security

Nautora and our service providers use reasonable administrative, technical and physical safeguards intended to protect personal information.

These measures may include:

• Encryption during transmission where appropriate.
• Restricted account or system access.
• Password and authentication controls.
• Payment processing through specialized providers.
• Fraud and security monitoring.
• Software and platform security measures.
• Record-retention and disposal procedures.

No website, database, payment system or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for protecting your account password and for promptly notifying Nautora if you believe your account or information has been compromised.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Confirm whether we process your personal information.
• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain information.
• Opt out of the sale of personal information.
• Opt out of sharing for cross-context behavioral advertising.
• Opt out of targeted advertising.
• Limit certain uses of sensitive personal information.
• Appeal the denial of a privacy request.
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

These rights are not absolute. We may retain or continue using information when permitted or required for purposes such as:

• Completing a transaction.
• Providing a requested product or service.
• Processing a warranty claim.
• Maintaining tax or accounting records.
• Detecting fraud or security incidents.
• Complying with a legal obligation.
• Exercising or defending legal claims.
• Conducting certain lawful internal business activities.

Submitting a Request

To submit a privacy request, contact us through the Contact Nautora page at Nautora.com or email:

[email protected]

You may also write to:

Nautora Jewelry Company – Privacy Request
444 Stewart Parkway
Washington, North Carolina 27889
United States

Please identify the privacy right you wish to exercise and provide enough information for us to locate and reasonably verify the relevant records.

We will not require more information than reasonably necessary to verify and process the request.

We may be unable to fulfill a request when we cannot reasonably verify your identity or authority.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request for you.

We may require:

• Evidence that you authorized the agent.
• Verification of your identity.
• Confirmation directly from you that the agent has permission to act.

Appeals

Where applicable state law provides an appeal right, you may appeal our decision by replying to our response and clearly stating that you are requesting an appeal.

Nondiscrimination

Nautora will not unlawfully discriminate against you for exercising an applicable privacy right.

13. California Privacy Notice

This section supplements the remainder of this Privacy Policy for California residents.

The California Consumer Privacy Act, as amended, applies only to businesses that meet its statutory requirements. When the law applies to Nautora or when Nautora voluntarily honors a request, California residents may have the rights described below.

Categories Collected

During the preceding 12 months, Nautora may have collected the following categories of personal information:

• Identifiers, such as name, postal address, email address, telephone number, IP address and account identifiers.
• Customer-record information, such as contact, billing and transaction information.
• Commercial information, such as products purchased, viewed, considered, returned or reviewed.
• Internet or electronic-network activity, such as browsing, search, cart, checkout and advertising interactions.
• Approximate geolocation information derived from IP address.
• Audio, electronic or visual information voluntarily submitted to customer service or through reviews.
• Inferences, such as likely product interests or advertising audiences.
• Account-access or financial information processed by payment providers.

Nautora does not intentionally request sensitive personal information unrelated to processing purchases, maintaining accounts, preventing fraud or providing requested services.

Sources

We may collect California personal information from:

• You.
• Your device or browser.
• Nautora.com.
• Payment processors.
• Shipping providers.
• Ecommerce and technology providers.
• Analytics and advertising services.
• Social-media services.
• Customer-review services.
• Fraud-prevention providers.
• Publicly available sources.

Business and Commercial Purposes

We may collect and use California personal information for the purposes described in this Privacy Policy, including:

• Processing transactions.
• Fulfilling orders.
• Providing customer service.
• Maintaining accounts.
• Handling repairs and warranties.
• Preventing fraud.
• Securing the website.
• Analytics.
• Advertising.
• Improving products and services.
• Maintaining legal and business records.

Categories Disclosed

We may disclose the categories listed above to:

• Ecommerce and hosting providers.
• Payment processors.
• Shipping carriers.
• Customer-service providers.
• Security and fraud-prevention providers.
• Analytics providers.
• Advertising and social-media providers.
• Professional advisers.
• Government or legal recipients.
• Parties involved in a business transaction.

Sale or Sharing

Nautora does not sell personal information to data brokers for monetary payment.

Advertising and analytics technologies may involve disclosures of identifiers and internet-activity information that could be considered selling or sharing under California law.

Where legally required, California residents may opt out by contacting Nautora using the methods listed in this policy or through an available “Your Privacy Choices” or similar link on Nautora.com.

California Rights

Subject to applicable law, California residents may have the right to:

• Know the categories and specific pieces of personal information collected.
• Know the sources and purposes for collection.
• Know the categories of third parties receiving information.
• Request deletion.
• Request correction.
• Opt out of sale or sharing.
• Limit certain uses of sensitive personal information.
• Receive equal treatment for exercising privacy rights.

14. Do Not Track and Opt-Out Preference Signals

Some browsers offer a “Do Not Track” setting.

Because there is not one universally accepted technical standard for conventional Do Not Track signals, Nautora.com may not respond to every Do Not Track setting.

Some jurisdictions recognize legally valid opt-out preference signals, such as Global Privacy Control, as a method for opting out of certain sales, sharing or targeted advertising.

Where required by applicable law and technically supported by our website systems, we will process recognized opt-out preference signals as required.

A preference signal may apply only to the browser or device sending the signal. You may need to repeat your selection on another browser or device.

15. Children’s Privacy

Nautora.com is a general-audience ecommerce website and is not directed to children under 13 years old.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child under 13 has submitted personal information to Nautora without appropriate parental authorization, contact us so that we can review and, where appropriate, delete the information.

Parents and guardians should supervise children’s internet use and should not permit children to submit orders, account information or payment information without appropriate involvement.

16. International Visitors

Nautora is based in the United States. Information collected through Nautora.com may be processed and stored in the United States or in other locations where our service providers operate.

Privacy and data-protection laws may differ from those in your country.

If you are located outside the United States, do not submit information or place an order unless you understand that information may be transferred to and processed in the United States.

Additional rights may apply under the law of your jurisdiction.

17. Third-Party Links

Nautora.com may link to websites or services operated by third parties.

This Privacy Policy does not govern third-party websites, applications or services. Nautora is not responsible for their privacy, security or content.

Review the privacy policy of any third-party service before providing it with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our website.
• Technology.
• Service providers.
• Business operations.
• Legal requirements.
• Privacy practices.

The updated version will be posted on Nautora.com with a revised “Last Updated” date.

Material changes will apply prospectively unless otherwise required by law.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

Questions, concerns or privacy requests may be submitted through the Contact Nautora page on Nautora.com.

You may also contact:

Nautora Jewelry Company
Operated by: Starcraft LLC
444 Stewart Parkway
Washington, North Carolina 27889
United States