Terms and Conditions | Nautora Jewelry Company

TERMS AND CONDITIONS

Effective Date: July 26, 2026

These Terms and Conditions govern your access to and use of Nautora.com, including purchases made through the website.

Nautora.com is operated by Starcraft LLC, doing business as Nautora Jewelry Company. Throughout these Terms, “Nautora,” “we,” “us” and “our” refer to Nautora Jewelry Company and the legal entity operating Nautora.com.

By visiting Nautora.com, creating an account, submitting information or purchasing a product, you agree to these Terms and Conditions and our Privacy Policy. Please do not use the website if you do not agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order through Nautora.com.

By placing an order, you represent that:

The information you provide is accurate and complete.
You are authorized to use the payment method submitted.
Your purchase is for lawful personal or gift-giving purposes.
You will comply with all applicable laws and regulations.

We reserve the right to refuse service, cancel an order or restrict website access when we reasonably believe these Terms have been violated.

2. Products and Product Information

Nautora designs, manufactures and sells nautical, coastal, sportfishing and other jewelry and accessories, including licensed Guy Harvey jewelry.

We make reasonable efforts to display product descriptions, measurements, materials, colors, finishes and photographs accurately. However, computer monitors, mobile devices, lighting and photography may cause colors or finishes to appear differently from the actual product.

Many Nautora products are hand-finished. Natural and reasonable variations may occur in:

Oxidation and antiquing.
Enamel color and placement.
Surface texture.
Stone color and appearance.
Polishing and finishing.
Handmade or assembled components.

These variations are part of the character of hand-finished jewelry and are not necessarily defects.

Measurements and weights are approximate unless specifically stated otherwise. Product photographs may be enlarged to show detail and may not represent actual size.

We may change product designs, specifications, packaging, chains, findings or components when necessary, provided the replacement is of reasonably comparable quality and does not materially change the product ordered.

3. Product Availability

All products are subject to availability.

An item appearing on the website does not guarantee that it is currently in stock. Some items may be manufactured, finished or assembled after an order is placed.

We reserve the right to:

Limit product quantities.
Discontinue products.
Correct inventory errors.
Decline or cancel orders for unavailable products.
Substitute packaging or nonmaterial components when appropriate.

If an ordered product is unavailable, we may contact you to offer an estimated completion date, a suitable alternative or a refund.

4. Prices and Payment

All prices displayed on Nautora.com are stated in U.S. dollars unless otherwise indicated.

Prices may change without notice. A price change will not affect an order that we have already accepted, except when the price resulted from an obvious typographical, technical or administrative error.

Payment is due when an order is placed. Available payment methods are displayed during checkout and may change from time to time.

By submitting payment information, you authorize Nautora and its payment processors to charge the total amount of your order, including applicable taxes and shipping charges.

We do not guarantee that every pricing, product-description or promotional error will be detected before an order is submitted. If we discover a material error, we may:

Contact you for instructions.
Cancel the affected item.
Cancel and refund the order.
Allow you to proceed at the corrected price.

We will not charge a corrected higher price without obtaining your approval.

5. Order Acceptance and Cancellation

Submitting an order does not automatically mean that Nautora has accepted it.

We may review an order for inventory availability, payment authorization, fraud prevention, shipping restrictions and other legitimate business purposes.

An order may be declined or canceled when:

Payment cannot be authorized.
Information appears inaccurate or incomplete.
A product is unavailable.
A pricing or description error occurred.
The order appears fraudulent or unauthorized.
The order violates these Terms or applicable law.

You may request that an unprocessed order be changed or canceled by contacting us as soon as possible.

We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or canceled after production, processing or shipment has begun.

An order that has already shipped cannot be canceled while it is in transit. It may be returned after delivery in accordance with our return policy.

6. Shipping and Delivery

In-stock items generally ship from our studio within 1–3 business days.

Items that must be produced, assembled or finished generally ship within two weeks, unless a different estimated time is stated on the product page or communicated to you.

These time periods are processing estimates and do not include carrier transit time.

Delivery dates are estimates and are not guaranteed. Shipping may be affected by:

Carrier delays.
Severe weather.
Holidays.
Incorrect or incomplete addresses.
High order volume.
Production delays.
Events outside Nautora’s reasonable control.

If we learn that an order cannot ship within the stated or reasonably expected time, we may contact you with a revised shipping estimate and provide any options required by applicable law.

Customers are responsible for providing a complete and accurate delivery address. Nautora is not responsible for delays or losses caused by an incorrect address supplied by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect address, refused delivery or failure to retrieve a package.

Please contact us before ordering when an item is needed by a specific date. We will tell you whether meeting the requested date appears reasonably possible, but we cannot guarantee carrier delivery dates.

7. Sales Tax

Nautora collects sales tax where required by applicable law.

The amount of tax charged depends on factors that may include the product, shipping destination and applicable state or local tax rules.

Customers are responsible for any use tax, import duty, customs charge or similar government charge not collected during checkout.

8. Returns and Exchanges

Unless otherwise stated on the product page, eligible items may be returned within 30 days after delivery for a refund.

Returned products must be:

In their original condition.
Unworn, except for reasonable inspection.
Undamaged.
Complete with included components.
Securely packaged for shipment.

Nautora reserves the right to reduce or deny a refund when a returned product shows signs of wear, alteration, damage, misuse or missing components.

Customers are responsible for return shipping costs unless the product received was incorrect, damaged upon arrival or otherwise defective.

Original shipping or expedited-delivery charges, if any, are not refundable unless required by law or the return resulted from a Nautora error.

Do not send jewelry in a paper envelope or unprotected mailer. Jewelry must be placed in a secure, hard-sided cardboard box. We strongly recommend using a trackable and insured shipping method.

Return eligible merchandise to:

Nautora – Returns
248 Nance Lane
Washington, North Carolina 27889

The customer is responsible for the returned product until it is delivered to Nautora. Nautora is not responsible for uninsured, misdirected or improperly packaged return shipments.

Refunds are issued to the original payment method after the return has been received and inspected. Financial institutions may require additional time to post the refund.

9. Limited Lifetime Warranty

Nautora-branded jewelry is covered by a Limited Lifetime Warranty against defects in materials or workmanship under normal personal use.

This warranty is provided to the original retail purchaser. Proof of purchase may be required. Registering a product may make it easier for Nautora to locate purchase and warranty information, but registration does not replace proof of purchase.

This Limited Lifetime Warranty does not cover:

Loss or theft.
Accidental damage.
Abuse, neglect or misuse.
Improper storage or care.
Normal wear.
Tarnish, patina or changes in oxidation.
Worn jump rings, bails, chains, clasps or similar components.
Damage caused by chemicals, cosmetics or cleaning products.
Damage caused by swimming pools, hot tubs, saltwater or excessive moisture.
Damage caused by impact, crushing, bending or snagging.
Unauthorized alterations or repairs.
Damage caused by third-party parts or services.
Loss of stones or components resulting from accidental damage or normal wear.
Natural variations in hand-finished products.

For a valid warranty claim, Nautora may, at its option:

Repair the product.
Replace the product with the same or a reasonably comparable product.
Provide another remedy required by applicable law.

Replacement products or components may differ from the original when the original design, stone, finish or component is no longer available.

Covered warranty repairs will not include a repair charge. Unless applicable law requires otherwise, the customer is responsible for securely packaging, insuring and shipping the product to Nautora.

Before sending an item for warranty evaluation, contact Nautora for instructions.

Send approved warranty items in a secure, hard-sided cardboard box to:

Nautora – Repairs/Warranty
248 Nance Lane
Washington, North Carolina 27889

This warranty gives you specific legal rights. You may also have other rights that vary by state.

10. Non-Warranty Repairs and Refinishing

Nautora may offer repair or refinishing services for damage or wear that is not covered by the Limited Lifetime Warranty.

Charges may apply for:

Refinishing.
Replacement chains or components.
Worn findings.
Accidental damage.
Missing components.
Damage resulting from improper care.
Other non-warranty work.

We may inspect the item and provide an estimated charge before completing non-warranty work.

Unless otherwise agreed, customers are responsible for shipping, insurance and applicable repair or refinishing charges.

Nautora reserves the right to decline a repair when the product cannot be safely or reasonably repaired.

11. Jewelry Care

Sterling silver naturally tarnishes or develops a patina over time. Tarnish is not a manufacturing defect.

Jewelry should be protected from:

Chlorine and bromine.
Swimming pools and hot tubs.
Saltwater.
Harsh jewelry dips.
Household chemicals.
Cosmetics and hairspray.
Excessive impact or abrasion.

Normal use and polishing may reduce an oxidized or antiqued finish. Periodic inspection of chains, clasps, bails, jump rings and stone settings is recommended.

Failure to follow reasonable jewelry-care practices may cause damage that is not covered by the Limited Lifetime Warranty.

12. Accounts and Account Security

You may be permitted to create an account on Nautora.com.

You are responsible for:

Maintaining the confidentiality of your password.
Restricting access to your account.
Providing accurate account information.
Informing Nautora of suspected unauthorized use.

You are responsible for activity conducted through your account unless prohibited by applicable law.

We may suspend or terminate an account when we reasonably believe it has been compromised, used fraudulently or used in violation of these Terms.

13. Reviews and Other Submitted Content

Nautora may allow customers to submit reviews, photographs, comments or other content.

You must not submit content that:

Is false, misleading or deceptive.
Infringes another person’s intellectual-property rights.
Contains confidential or private information.
Is defamatory, threatening, abusive or unlawful.
Contains malicious code, spam or unauthorized advertising.
Misrepresents your experience with a product.

You retain ownership of content you submit. By submitting content to Nautora, you grant Nautora a nonexclusive, royalty-free, worldwide license to display, reproduce, format and use that content in connection with operating and promoting Nautora and its products.

This license does not permit Nautora to materially misrepresent the meaning of your submission.

We may remove submitted content that violates these Terms or is otherwise inappropriate, but we are not obligated to publish or retain every submission.

14. Intellectual Property

The content of Nautora.com, including product designs, jewelry designs, photographs, illustrations, artwork, descriptions, text, logos, trademarks, graphics, videos and website materials, is owned by or licensed to Nautora and is protected by intellectual-property laws.

The names Nautora, Nautora Jewelry Company, associated logos and related branding may not be used without written authorization.

Guy Harvey names, artwork, signatures, trademarks and designs are used under applicable licenses and remain the property of their respective owners.

You may use Nautora.com only for personal, noncommercial shopping and informational purposes.

You may not, without written permission:

Copy or reproduce product photographs or descriptions.
Copy or reproduce jewelry designs.
Manufacture products based on Nautora designs.
Scrape or systematically collect website data.
Use website content to train or develop commercial systems.
Remove copyright, trademark or ownership notices.
Create misleading links or impersonate Nautora.
Resell or commercially exploit website content.

Nothing on the website transfers ownership of any trademark, copyright, design right, license or other intellectual property.

15. Prohibited Website Uses

You may not use Nautora.com:

For unlawful or fraudulent activity.
To interfere with website security or operation.
To introduce malware, viruses or harmful code.
To obtain unauthorized access to accounts or systems.
To harvest personal information.
To submit false payment or identity information.
To place orders for unauthorized resale or fraudulent chargebacks.
To violate another person’s rights.
To conduct automated scraping without written permission.

We may block or restrict activity that threatens the website, customers, Nautora or third parties.

16. Third-Party Services and Links

Nautora.com may use or link to third-party services, including payment processors, shipping carriers, social-media platforms, video providers and review services.

Nautora does not control every third-party website or service and is not responsible for its independent content, security, availability or privacy practices.

Use of a third-party service may be governed by that provider’s separate terms and privacy policy.

A link does not necessarily mean that Nautora endorses every statement, product or service appearing on the linked website.

17. Website Availability and Accuracy

We make reasonable efforts to maintain Nautora.com, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for:

Maintenance.
Security.
Software updates.
Technical problems.
Business or operational reasons.

Website content may occasionally contain typographical, technical or administrative errors. We may correct errors and update information without prior notice.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the fullest extent permitted by applicable law, Nautora will not be liable for indirect, incidental, special, punitive or consequential damages arising from the use of the website or a product, including loss of data, revenue, business opportunity or anticipated savings.

To the fullest extent permitted by law, Nautora’s total liability arising from a particular product order will not exceed the amount paid to Nautora for that order.

These limitations do not limit rights or remedies provided by applicable consumer-protection or warranty laws.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold Nautora harmless from third-party claims, damages and reasonable expenses arising directly from:

Your unlawful use of the website.
Your violation of these Terms.
Your infringement of another person’s rights.
Content you knowingly submit in violation of these Terms.

This section does not require you to indemnify Nautora for Nautora’s own negligence, misconduct or violation of law.

20. Governing Law and Venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or a purchase from Nautora may be brought in a state or federal court having jurisdiction in Beaufort County, North Carolina, unless applicable consumer law gives you the right to bring a claim in another location.

Nothing in these Terms prevents either party from bringing an eligible claim in small-claims court.

21. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the fullest extent legally permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

22. No Waiver

Nautora’s failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only when it is in writing and authorized by Nautora.

23. Entire Agreement

These Terms, our Privacy Policy and any additional policy or terms clearly presented during checkout constitute the agreement between you and Nautora concerning your use of the website and purchases made through it.

Product-specific written warranty terms or other terms shown on a product page will also apply to the applicable product.

24. Changes to These Terms

We may update these Terms periodically to reflect changes in our website, products, business practices or legal obligations.

The revised Terms will be posted on this page with a new effective date.

Changes apply prospectively and will not materially change the terms governing an order already accepted unless required by law or agreed to by the customer.

Continued use of Nautora.com after revised Terms are posted constitutes acceptance of the revised Terms.

25. Contact Information

Questions about these Terms, an order, return or warranty claim may be submitted through the Contact page on Nautora.com.

Returns and repair shipments should be sent only to:

Nautora – Repairs/Returns
248 Nance Lane
Washington, North Carolina 27889
United States